If you are searching for what happened to eShakti, the short answer is this: ESHAKTI.COM PRIVATE LIMITED entered formal insolvency proceedings under India's Insolvency and Bankruptcy Code on December 9, 2024, according to the Insolvency and Bankruptcy Board of India (IBBI) public record. The company is now in liquidation. Orders have not been fulfilling for well over a year, and customer service has been unreachable. This post explains what the record shows, what options exist for recovering your money, and where to find a custom-fit dress that is operational today.
Key Takeaways
- ESHAKTI.COM PRIVATE LIMITED entered formal Corporate Insolvency Resolution Process (CIRP) on December 9, 2024, per the IBBI public register. The company is now in liquidation under liquidator L. Bhadri.
- The Better Business Bureau has recorded 1,682 complaints against eShakti over the past three years, the majority involving undelivered orders and unresponsive customer service.
- Credit card chargebacks can typically be filed within 120 days of the expected delivery date; some card networks allow up to 540 days for future-delivery purchases.
- PayPal Purchase Protection disputes must be opened within 180 days of payment.
- You can report the situation to the FTC at ReportFraud.ftc.gov. Filing does not guarantee a refund, but it contributes to a public record that may support enforcement action.
What we know for certain: the insolvency proceedings
The Insolvency and Bankruptcy Board of India (IBBI) maintains a public register of companies that have entered formal insolvency or liquidation proceedings under the Insolvency and Bankruptcy Code, 2016. That register confirms the following facts for ESHAKTI.COM PRIVATE LIMITED (Corporate Identification Number: U64202TN2000PTC044413):
- CIRP commenced: December 9, 2024
- Current status: Liquidation
- Liquidator assigned: L. Bhadri (Registration No. IBBI/IPA-001/IP-P-02059/2020-2021/13245)
This is a matter of public record, not a rumor. Liquidation under the Insolvency and Bankruptcy Code means the company's assets are being wound down to pay creditors. Orders will not be fulfilled, and the company is not in a position to issue refunds directly.
Most articles currently circulating about eShakti treat the closure as operational uncertainty. The IBBI public record makes the legal status precise: formal CIRP commenced December 9, 2024, now in liquidation. That distinction matters if you are pursuing a chargeback, because a documented insolvency record can strengthen a dispute with your bank. The IBBI record is publicly accessible at the URL in the Sources section below.
When did eShakti stop fulfilling orders?
Customer complaint records suggest that order fulfillment began deteriorating significantly during 2023 and worsened through 2024. The Better Business Bureau has logged 1,682 complaints against eShakti.com LLC over the past three years, with the majority centered on undelivered orders and a company that stopped responding. Customers filing in late 2024 and into 2025 report orders placed as early as spring 2023 still unshipped.
By early 2025, the listed customer service phone number was disconnected. Emails went unanswered. The website remained live and, according to multiple complaint sources, continued to accept payment even as the company was no longer able to produce or ship orders.
On Trustpilot, recent reviewers describe the experience of having an order marked as "in progress" with no movement for months, followed by silence. One reviewer noted in May 2026: the company has gone under and orders will not arrive.
For anyone holding an open order, the practical reality is the same regardless of the exact timeline: eShakti will not be fulfilling it.
What should you do if you have an unshipped eShakti order?
If you placed an order with eShakti and it was never delivered, you have several consumer options available. The steps below are general consumer guidance, not legal advice. What applies to your situation depends on how you paid, when you ordered, and your card issuer's specific policies.
Document everything first. Gather your order confirmation email, payment receipt, any tracking numbers eShakti provided, and any communication you received from them. Written records make every subsequent step easier.
Contact your bank or credit card issuer. Under federal consumer protection law, credit card holders can dispute a charge for goods that were not delivered. The FTC advises consumers that paying by credit card provides protections: you do not have to pay for things you ordered but did not receive. The general chargeback window across Visa and Mastercard networks is up to 120 days from the expected delivery date, though some future-delivery transactions may qualify for windows up to 540 days, according to chargeback industry sources. Contact your specific card issuer as soon as possible, because time limits vary and you want to confirm what applies to your account.
If you paid through PayPal, open a dispute through the PayPal Resolution Center. PayPal's Purchase Protection program allows disputes to be filed within 180 days of the payment date for items not received. You must escalate the dispute to a formal claim within 20 days of opening it, or PayPal will close the case.
File a complaint with the BBB. The Better Business Bureau at bbb.org does not resolve disputes or compel refunds, but a filed complaint adds to the public record and may prompt a business response if the company has any remaining capacity to address complaints. For a step-by-step walkthrough of the chargeback and dispute process, see the dedicated guide on recovering your money when eShakti did not ship your order.
Should you file an FTC complaint?
Yes, if you lost money. The chargeback through your bank is the most direct path to a refund, but filing with the FTC is worth the five minutes it takes. The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires sellers to ship within the time they advertise, or within 30 days if no window is stated. When a seller cannot meet that deadline, they must offer a full refund. Filing a report at ReportFraud.ftc.gov does not open a legal case on your behalf, and the FTC cannot recover money for individual consumers. What it does is add your experience to a database the agency uses to identify patterns and pursue enforcement actions. Enforcement agencies act on patterns, not individual cases. The FTC also recommends filing with your state attorney general's consumer protection office, which in some cases can assist individual consumers more directly.
What eShakti offered, and why so many customers relied on it
eShakti built a loyal following by solving a real problem: custom sizing for women's clothing at mid-market prices. Customers could adjust length, neckline, and sleeve style on standard designs, which made it one of very few accessible options for women whose proportions did not match ready-to-wear charts. Long-time customers noted quality fluctuations over the years, but the service filled a genuine gap. Many customers now dealing with unshipped orders had been shopping there for years. That context matters for understanding how much was lost.
Where to find a custom-fit dress that is operational right now
There are a few active options for women looking to replace what eShakti offered. Sumissura, SeamsFriendly, and Nam's Ropa are all active brands in the custom and made-to-measure space. Each works differently, has different price points, and covers different categories. It is worth comparing them against what you specifically need before ordering. For a full side-by-side of all active brands, see the best eShakti alternatives currently shipping.
Taileroom (taileroom.com) makes custom-size dresses to order, priced between $100 and $150. You submit your measurements and choose your silhouette, sleeve style, neckline, length, and print pattern. The five silhouettes are Fit-and-Flare, Wrap, Sheath, Shirt Dress, and Empire/Swing Midi. Five base fabrics are stocked in white and printed to order with the pattern you choose.
Before production begins, you receive a mockup of your dress and may request up to 3 revisions. If you do not reply within 24 hours of receiving your mockup, production proceeds with the latest version to avoid delay. That rule is stated plainly because it matters for planning.
The factory is owned and operated in Vietnam, with a capacity of approximately 5 dresses per day. Taileroom has filled roughly 1,000 orders through Etsy. It is a small operation, which is part of why the process works the way it does: you see the dress before a seam is cut.
If you want to see how the fit and process work before committing, the custom-size dress collection and the size chart and measurement guide are good starting points.
Frequently Asked Questions
Is eShakti still in business in 2026?
No. ESHAKTI.COM PRIVATE LIMITED entered formal Corporate Insolvency Resolution Process on December 9, 2024, according to the Insolvency and Bankruptcy Board of India (IBBI) public register. The company is now in liquidation. The website has remained accessible but the company is not fulfilling orders and has not been doing so for an extended period.
Can I still order from eShakti?
The website has remained technically accessible, but placing an order with eShakti is not advisable. The company is in liquidation under India's Insolvency and Bankruptcy Code and has not been fulfilling orders. If you pay and receive nothing, recovering the money will require a chargeback or dispute process with your bank.
Did eShakti go bankrupt?
eShakti entered formal insolvency proceedings under India's Insolvency and Bankruptcy Code, 2016. The IBBI public record shows CIRP commenced December 9, 2024, with the company now in a liquidation phase under an appointed liquidator. This is the Indian legal equivalent of an insolvency/bankruptcy process.
How do I get a refund from eShakti?
eShakti is not issuing refunds directly. Your most practical options are: (1) contact your credit card issuer to dispute the charge as merchandise not received; most cards allow this within 120 days of the expected delivery date, and some allow up to 540 days for future-delivery orders; (2) if you paid via PayPal, file a dispute within 180 days of payment through the PayPal Resolution Center; (3) file a complaint at ReportFraud.ftc.gov. Check your specific card terms for exact deadlines, as they vary.
Why did eShakti stop shipping orders?
The public record documents a gradual operational breakdown from at least 2023 onward, with order fulfillment deteriorating significantly through 2024. The IBBI record shows CIRP formally commenced December 9, 2024. Reported factors in customer complaint records include supply chain disruptions, factory access issues, and management problems. The company's legal status is now liquidation.
Conclusion
If you have an open eShakti order, check your chargeback window with your bank now. Time limits vary by card network and the window may be narrowing. Document your order, contact your card issuer, and file with the FTC. Acting sooner is better.
When you are ready to find a replacement, the market for custom-fit dresses that actually ship is small but real. The best custom-fit dress websites in 2026 compares all active brands by fit method, mockup step, price, and production ownership. Take your time to compare options and start with your measurements.
