Policy

Privacy policy

Privacy Policy

This Privacy Policy describes how Taileroom ("we," "us," or "our") collects, uses, and discloses your personal information when you visit https://taileroom.com/ (the "Site"), make a purchase, or otherwise communicate with us (collectively, the "Services").

By using any of our Services, you agree to the collection and use of your information as outlined in this policy. If you do not agree, please refrain from using our Site.

1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or for legal and regulatory reasons. We will post the updated version on this page and update the "Last Updated" date at the bottom.

2. Information We Collect

The specific types of information we collect depend on how you interact with Taileroom:

  • Contact & Order Details: Your name, billing address, shipping address, email, and phone number.

  • Account Information: Usernames, passwords, and saved security questions.

  • Shopping Activity: Products you view, items added to your cart, or pieces saved to your wishlist.

  • Customer Support: Any information you provide when contacting us regarding an order or custom measurement.

  • Usage Data: Automatically collected information via cookies, including IP addresses, device types, browser info, and how you navigate our Site.

3. Information from Third Parties

We receive information from trusted partners who help us run Taileroom, including:

  • E-commerce Platforms: We use Shopify to power our online store.

  • Payment Processors: Such as Stripe or PayPal, to securely process your transactions.

  • Marketing Partners: To provide relevant advertising and promotional offers.

4. How We Use Your Personal Information

We use your data to provide a seamless home decor shopping experience:

  • Order Fulfillment: To process payments, calculate custom dimensions, ship your tablecloths/covers, and handle returns.

  • Communication: To send order confirmations, shipping updates, and respond to your inquiries.

  • Security: To monitor for potential fraud or malicious activity.

  • Marketing: To provide you with Taileroom news, product launches, and special promotions (where you have opted in).

5. Cookies

We use cookies to enhance your browsing experience and analyze our Site traffic.

  • Because Taileroom is powered by Shopify, you can view their specific cookie usage at shopify.com/legal/cookies.

  • You can manage or disable cookies through your browser settings, though some features of the Site may become unavailable.

6. Disclosure of Information

We do not sell your personal information. We only share your data with:

  • Service Providers: Delivery partners (couriers), payment processors, and hosting services.

  • Legal Requirements: If required to do so by law or to protect our legal rights.

  • Business Transfers: In the event of a merger or sale of the business.

Note: We have not sold or shared personal information for targeted advertising in the past 12 months.

7. Contact Us

If you have questions about our privacy practices or wish to exercise your data rights, please contact us:

Email: excela.ltd@gmail.com Address: 1 Baird Avenue, Matraville NSW 2036, Australia

Last Updated: February 2026