• With a thoughtful, small-scale approach, we’re deeply mindful of how we use our materials and the talents of our team. We aim to work with care and intention — respecting resources while embracing efficiency.
• In a time of ongoing change within the fashion industry, we choose to take a gentler approach by avoiding unnecessary production. Our made-to-order model not only helps reduce waste but also allows us to offer more personalized service. This flexibility often leads to greater satisfaction, as each piece is made with purpose — just for you.

• We’re based in Ho Chi Minh City, Vietnam, and our working hours are from 8:30 a.m. to 6:00 p.m., Monday through Saturday.
  
  Your message is important to us, and we’ll make sure to get back to you during our business hours as soon as possible

Each product description includes detailed information about fit, sizing, and fabric. We also recommend checking our sizing guide for additional support.
What sets us apart is our AI-powered virtual fitting system, available right on our website. This tool helps you find the most accurate fit for your body — quickly and effortlessly.
And of course, if you need further assistance, feel free to message us anytime. We’re always here and happy to help!

Yes. Changes can be made within 24 hours after submitting the order.

Absolutely — as long as your original order hasn’t been processed or shipped yet, we’d be happy to help you add more items. Just get in touch with us as soon as possible, and we’ll assist you with the update.

We’d love to help speed things up whenever possible. Rush requests depend on a few factors, such as production capacity and fabric availability, and may include an additional fee.

The lead time is 1-2 weeks not including delivery.

Yes, we’re happy to offer basic customizations that don’t require altering the original sewing pattern. We can adjust the sleeve length, overall garment length, raise or lower the neckline, modify the waist seam on certain designs, add or shorten sleeves, or even include an extra skirt tier if desired.

All the discounts available are advertised on the website and our Instagram, Facebook account. To get the latest news and updates on sales and discounts, we recommend subscribing to our newsletter

Yes, some simple alterations regarding the garment’s length, sleeve length, etc can be done. Please contact us if you have more questions.

Changed your mind? We understand. You may cancel your order within 48 hours of placing it by emailing us at PM or [gmail].

We are happy that you are interested in wholesale. We can accept bulk orders periodically, so feel free to get in touch to enquire about our current capacity.

 We follow the European sizing system. However, since each garment is thoughtfully designed with a unique fit — some styles may be oversized, while others are more true to size — we highly recommend checking the actual measurements provided for each piece.

For your convenience, you can also customize your design and try on sizes virtually using our AI-powered fitting system.

Choose any color available in the drop down menu and write your desired one in the note box at the checkout.

Yes, we’d be happy to create a custom design based on your ideas or inspirations. Just share with us what you have in mind — whether it’s a sketch, a reference image, or simply a concept

Basic changes do not have any fees. The changes we offer are listed in the description of each garment, under Sizing & Fit.

We offer a Perfect Fit Guarantee.

If your made-to-order piece doesn’t fit properly, we’ll remake it once at no extra cost.

This doesn’t apply if incorrect measurements or sizes were submitted during the order. Sale items are excluded.

We need about 1-2 weeks to complete an order. Your order will be dispatched once the clothes are made and packed. A shipping notification with a tracking number is sent to the email that you provided when registering on our website.

Yes, we do!

Usually, free postal shipping takes about 10 - 15 business days. Express shipping takes 5 - 7 business days. Both options are available to choose at the checkout. If you want to change your shipping method, be sure to inform us about it.

Yes, we can update the address prior to shipping the order. The shipping address cannot be changed when the package is in transit. Let us know about the need to change the address.

Yes, you surely can. A tracking number is given to each package we dispatch so the travel of the package can be monitored. The tracking number is sent to your email when the order is fulfilled and dispatched from our.

We accept Paypal, Visa, Mastercard, and American Express.

 Customs or import taxes may apply if you're ordering from outside the EU. These charges are determined by your country’s customs office, and unfortunately, we are unable to control or predict them.

We will gladly discuss any applicable fees with you once we’ve gathered the necessary information for your specific location. Please feel free to reach out if you have any questions — we’re here to help!

You can request a return within 14 days of delivery, under the following circumstances:

Wrong item received – If you didn’t receive what you ordered.

Color differences – Our fabrics are hand-dyed, so subtle variations are normal. Only major mismatches beyond expected range qualify for return.

Manufacturing defects – We’ll gladly remake or repair any true flaws. Natural marks from handcrafting are part of the garment’s unique charm.

Damage during transit – If the packaging looked tampered with, please photograph it before opening, or refuse delivery.

If the packaging was intact but the item is damaged, send us clear photos for review.

Always inspect your order upon delivery and compare it with your invoice.

14-Day Window – Contact us within 14 days of receiving your order.

Original Condition – Items must be unworn, unwashed, unaltered, undamaged, and have all original tags attached.

Inspection Required – We carefully inspect all returns. If the item doesn’t meet return criteria, it will be sent back at your expense.

No “Change of Mind” Returns – We do not accept returns based solely on personal preference.

Custom & Tailored Items – Eligible for remake or store credit only.

Sale Items – Final sale. Not eligible for return or exchange.

Sale items are final. They are not returnable or refundable. A sale item is any garment listed in the Sale category or purchased using a coupon code.

Yes, we do offer refunds for items in the standard cut and original condition. The express shipping fee is not refundable. Also we do not accept the returns of the customized and sale garments, including those bought using a coupon code and from the Sale category.

No, all returns are subject to a return shipping fee. We’re unable to offer exceptions at this time.

To help minimize returns, we recommend reviewing our size chart and measuring guide carefully before placing your order.

You can also use our AI Virtual Try-On technology to preview how styles and fits may look on you, and take advantage of our customizable design options to get the most accurate fit from the start.

If you're unsure, feel free to contact our customer service team with your current measurements — we’re happy to assist you in choosing the best size and style for your needs.