Policy

Terms of service

OVERVIEW

This website is operated by Taileroom. Throughout the site, the terms “we”, “us” and “our” refer to Taileroom. By visiting our site and/or purchasing custom apparel from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms carefully. By accessing any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use our Services.

SECTION 1 - ONLINE STORE & ELIGIBILITY

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or destructive code.
A breach of any Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, or exploit any portion of the Service without express written permission from us.

SECTION 3 - CUSTOM PRODUCTS & ACCURACY

Taileroom specializes in custom-made, personalized apparel.

Visual Accuracy: We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be 100% accurate.
Information Accuracy: We are not responsible if information on this site is not accurate or current. Reliance on the material on this site is at your own risk.
Modifications: We reserve the right to change product descriptions or pricing at any time without notice.

SECTION 4 - BILLING & PAYMENT TERMS

Payment Timing: Payment is collected in full at the time of purchase. Because our artists begin work on your personalized embroidery immediately, upfront payment is required to secure materials and labor.
Accepted Methods: We accept Visa, Mastercard, American Express, Diners Club, and PayPal.
Currency: All transactions are processed in AUD (Australian Dollars).
Security: We use SSL technology and PCI-compliant gateways (Shopify/PayPal). We do not store your credit card information on our servers.

SECTION 5 - MODIFICATIONS & CANCELLATIONS

Price Changes: Prices for our products are subject to change without notice.
Order Cancellations: Once the design process for your custom item has begun, we are unable to cancel orders or issue refunds for "change of mind."
Corrections: We reserve the right to correct any errors or inaccuracies (including after an order is submitted) and to cancel orders if information is incorrect.

SECTION 6 - THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools (like design previewers) or links to third-party websites. We have no control over these and are not liable for any harm related to their use. Please review third-party policies before engaging in any transaction.

SECTION 7 - USER SUBMISSIONS & FEEDBACK

If you send us creative ideas, designs, or comments, you agree that we may use them without restriction. We are under no obligation to maintain comments in confidence or pay compensation. You are responsible for ensuring your submissions do not violate the rights of any third party.

SECTION 8 - PROHIBITED USES

You are prohibited from using the site or its content:

For any unlawful or immoral purpose.
To infringe upon our intellectual property or the rights of others.
To harass, abuse, or discriminate against others.
To upload malicious code or scrape data.

SECTION 9 - DISCLAIMER & LIMITATION OF LIABILITY

Taileroom does not guarantee that your use of our service will be uninterrupted or error-free. The service and all products are provided 'as is' and 'as available.' In no case shall Taileroom, our directors, or employees be liable for any injury, loss, or consequential damages arising from your use of the service or any products procured through it.

SECTION 10 - INDEMNIFICATION

You agree to indemnify and hold Taileroom harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms.

SECTION 11 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Australia.

SECTION 12 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Email: excela.ltd@gmail.com

Address: 1 Baird Avenue, Matraville NSW 2036, Australia.

Phone: 0430198502

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Billing Terms & Conditions

Last Updated: February 2026

At Taileroom, we are dedicated to providing a secure and transparent shopping experience for your home. These Billing Terms & Conditions govern all transactions made on our website (https://taileroom.com).

1. Accepted Methods of Payment

To ensure a smooth checkout for your home decor purchases, we accept the following payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, and Diners Club.
Digital Wallets: PayPal.

All transactions are processed in AUD (Australian Dollars) by default. While we provide a currency converter for your convenience, the final checkout amount will be processed in AUD.

2. Payment Timing

Payment is collected in full at the time of purchase. Because our home decor pieces are often custom-made or personalized, our artisans begin work on your order immediately. Upfront payment ensures that materials are secured and the production schedule is locked in for your specific items.

3. Secure Checkout & Data Safety

Your privacy and security are our top priorities. Taileroom utilizes Secure Sockets Layer (SSL) technology to encrypt your data and provide a safe shopping environment.

Data Privacy: We do not store your credit card information on our servers.
Compliance: All payment processing is handled through PCI-compliant gateways (Shopify Payments / PayPal).

4. Shipping & Tax Charges

Taxes: All applicable taxes are calculated and displayed at checkout based on your shipping destination and local regulations.
Shipping: Costs are calculated based on your location and the total weight of your decor items. For information on free shipping eligibility, please refer to our [Shipping Policy].

5. Order Cancellations & Modifications

Due to the bespoke nature of our products, our cancellation policy is as follows:

Custom Items: Once our designers or craftsmen have begun the production process, we cannot cancel orders or issue refunds for "change of mind."
Modifications: If you realize you have selected the wrong size, color, or variant, please contact us within 2 hours of placing your order. We will do our best to make changes before production begins.

6. Contact Information

If you have questions regarding a charge or need assistance with your payment, please reach out to our team: